ac10 Responsible Gaming

1. What is Responsible Gaming and Why It Matters

Responsible Gaming means gaming in a way that doesn't harm you or others. It means:

• Gaming for entertainment: View it as an enjoyable activity — not a way to earn money or escape problems.
• Staying in Control: Consciously managing how much time and money you spend. Avoiding impulsive or emotionally-driven decisions.
• Stick to Your Budget: Setting a specific budget for gaming and not exceeding it — money you can afford to lose.
• Time Limits: Setting and following daily or weekly gaming time limits. Not neglecting other responsibilities (family, work, friends).
• Recognizing the problem: Recognizing signs that gaming has become problematic and taking action — stopping yourself or seeking help.
• Protecting yourself and others: Ensure minors don't game and be a role model of responsible gaming behavior for family members.

Why is Responsible Gaming important?

Irresponsible gambling can lead to serious consequences:

• Financial problems: Losing extra money, getting into debt, depleting savings, or even being forced to sell property.
• Relationship breakdown: Damaged relationships with family and friends, divorce, social isolation.
• Mental health issues: Worry, depression, guilt, shame, thoughts of suicide.
• Impact on work and studies: Reduced performance, job loss, missed educational opportunities.
• Physical health problems: Health problems from sleep deprivation, poor nutrition, and prolonged sitting.
• Legal Issues: Involvement in theft, fraud, or other crimes to fund gaming habits.

Responsible gaming reduces these risks and ensures gaming remains a positive experience.

2. Signs of Gaming Addiction — Check Yourself

Gaming Disorder is a recognized mental health issue. If several or most of these signs apply to you, you may have problematic gaming behavior:

Warning Signs

• Gaming obsession: Always thinking about gaming — dreaming of the next session or winning back losses even when not playing.
• Exceeding budget: Spending more than your set budget — money you can't afford to lose (bills, food, rent).
• Loss of control over time: Gaming longer than planned — playing for hours without realizing how much time has passed.
• Chase Losses (trying to recover losses): Playing more after losing money — believing the next bet will recover everything. This is the most dangerous warning sign.
• Borrowing Money: Borrowing money for gaming, taking loans, maxing out credit cards. Even lying to family or friends to get money.
• Neglecting responsibilities: Neglecting work, family time, bill payments, or other responsibilities because of gaming.
• Hiding or lying: Hiding how much you're gaming or how much money you've lost from family or friends. This is a sign of shame and guilt.
• Damaged relationships: Arguments with family over gaming, damaged friendships, isolation from loved ones.
• Mental health issues: Feelings of depression, anxiety, guilt, anger, or despair — especially after losses.
• Inability to stop: Knowing gaming is a problem and wanting to stop but unable to. Trying repeatedly but failing.
• Tolerance (building tolerance): Needing to bet increasingly larger amounts of BDT to achieve the same level of excitement.
• Withdrawal Symptoms: Feeling restless, irritable, or anxious when not gaming.

Self-Assessment Questions

Ask yourself these questions honestly:

• Have you spent more time or money gaming than you planned?
• Have you gambled more to try to recover money you lost?
• Have you borrowed money or sold assets for gaming?
• Are family or friends concerned about your gaming?
• Do you feel guilty about gaming but can't stop?
• Is gaming negatively affecting your work, studies, or family life?
• Have you hidden from family how much you're gaming or how much money you've lost?

If multiple answers above are "yes," you may have problematic gaming behavior and should seek professional help.

3. Protect Yourself — Responsible Gaming Tips

If you're heading toward a problem or want to prevent one, follow these strategies:

3.1 Set Your Budget

• Maximum Loss Limit: Decide in advance the maximum amount of BDT you're willing to lose per day, week, or month. This should be an amount you can afford to lose without affecting your financial stability.
• Cost of living first: After covering essential expenses — bills, rent, food, medical costs — set aside only a small portion of what's left for gaming.
• Avoid credit cards: Never game with borrowed money. Only use money you actually have.
• Once your budget is spent, stop: Once you reach your set limit, stop for that day or week — avoid the temptation to deposit more.

3.2 Set Time Limits

• Daily or weekly hour limits: Set a daily or weekly maximum gaming time — for example, 1–2 hours a day.
• Set an alarm: Set a phone alarm when you start gaming so it reminds you when time is up.
• Take a Break: Take short breaks every 30–45 minutes — walk around, drink water, rest your eyes. Avoid long sessions.
• Avoid late-night gaming: Late-night gaming damages sleep and affects next-day work. Stop gaming after a set time (like 11 PM).

3.3 Avoid Chasing Losses

• Accept your losses: Losses are normal in gaming — there's a House Edge. Accept losses and stop playing.
• "I'll Win Next Time" Fallacy: Each bet is independent — previous results don't affect the next one. Winning after a loss isn't guaranteed.
• Don't Make Emotional Decisions: Betting more in anger, frustration, or desperation is the worst decision. Don't game until you're calm.

3.4 Balance other activities

• Don't let gaming be your only source of entertainment. Spend time with family and friends, pursue hobbies, exercise.
• Maintain social connections — don't isolate yourself in gaming.

3.5 Don't Game Under the Influence of Drugs or Alcohol

• Gaming under the influence of alcohol or drugs impairs judgment and increases the risk of poor decisions.

3.6 Use ac10 Control Tools

Ac10 Account Settings has several control tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits. Once set, you can decrease but not increase them easily.
• Loss Limit: Set a maximum amount you can lose within a specific timeframe.
• Session Time Limit: Set a maximum number of hours you can play per login session. You'll automatically log out when time expires.
• Reality Check: Shows a pop-up at regular intervals (e.g., every 30 minutes) displaying how long you've been playing and how much you've lost/won — helps keep you aware.

4. Self-Exclusion — when you need a break

Self-Exclusion is a voluntary program where you can exclude yourself from gaming for a set period. If gaming feels out of control, use it.

4.1 How Self-Exclusion works

• Temporary Self-Exclusion: You can block yourself for 1 week, 1 month, 3 months, or 6 months. During this period, you cannot log in, deposit, or receive promotional emails.
• Permanent Self-Exclusion: If you never want to return to ac10, you can permanently close your account. This decision cannot be reversed.
• Cooling-Off Period: For a short break, you can set a "Cooling-off" period for 24 or 48 hours — login will be blocked during this time.

4.2 How to Activate Self-Exclusion

• Log in to your ac10 account and go to "Account Settings" or "Responsible Gaming" section.
• Select the "Self-Exclusion" option and choose how long you want to be blocked.
• Make sure and stick to your decision. Once activated, it cannot be reopened before the time expires.
• Alternatively, email Customer Support to request Self-Exclusion.

4.3 What Happens During Self-Exclusion

• Your account will be locked — you won't be able to log in.
• If you have funds, you must withdraw them before Self-Exclusion begins. You can't request withdrawals during the exclusion period.
• No promotional emails or SMS.
• Once your time limit expires, you'll need to contact Customer Support to reactivate and answer a brief quiz about responsible gaming.

4.4 Don't attempt to create new accounts

Creating New Accounts During Self-Exclusion Terms & Conditions Violation. If caught, all accounts will be permanently closed and funds may be forfeited. Self-Exclusion only works when you commit to it.

5. Underage Protection — Safeguard Children

Ac10 strictly prohibits gaming for anyone under 18. Underage gaming is highly harmful and illegal. Parents and guardians should:

5.1 Prevent Minor Access

• Keep your device secure: Lock your phone, computer, or tablet with a password to prevent children from accessing it.
• Keep browser history clear: Log out after visiting the gaming site and clear your browser history.
• Keep Payment Information Secure: Keep credit cards, debit cards, e-wallet details away from children.
• Parental Controls: Install parental control software on your device that blocks gaming and betting sites.

5.2 Educate Children

• Educate children about gaming and betting risks — it's for adults only.
• Teach money management — how to save and budget.
• Teach online safety — never share personal information on unfamiliar sites, keep passwords secure.

5.3 Report Underage Gaming

If you discover a minor using ac10 or any other gaming site, report it to ac10 Support immediately. We will investigate and close the account.

6. Help & Support — You're Not Alone

If you feel gaming has become an addiction or you're losing control, please seek professional help. Addiction is treatable, and many organizations are ready to assist.

6.1 Help resources in Bangladesh

• National Institute of Mental Health: Located in Sherebangla Nagar, Dhaka — counseling and mental health services.
• Bangladesh Psychiatric Society: For contacting psychiatrists.
• Care Services (Kaan Pete Roi): Mental Health Helpline — counseling by phone or online.
• Local Psychologist or Counselor: Find a mental health professional in your area.

6.2 International organizations

• Gamblers Anonymous: Support groups for those struggling — www.gamblersanonymous.org (English)
• GamCare: Information and help about gaming addiction — www.gamcare.org.uk
• BeGambleAware: Responsible Gaming organization — www.begambleaware.org

6.3 ac10 Support

The ac10 Customer Support team is ready to answer any questions you have about responsible gaming:

• Email: [email protected]
• Live Chat: Log in to the website and use Support Chat
• Time: 24/7

We'll help you set Self-Exclusion, activate limits, or provide professional support information. Remember — seeking help is a sign of strength, not weakness.

6.4 For family and friends

If someone in your family or friend circle is struggling with gaming addiction:

• Don't condemn or judge them — addiction is a disease, not a weakness.
• Be empathetic and supportive — let them know you're there for them.
• Encourage seeking professional help and go with them if they want.
• Think before providing financial support — is this enabling addiction?
• Take care of yourself — supporting someone with gambling addiction can be emotionally difficult.